Customer privacy notice

Last updated 5 May 2026

1. Contact details

Telephone: 020 4634 5932

Email: team@hostuplift.com

2. What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information
  • Information relating to loyalty programmes
  • Website user information (including user journeys and cookie tracking)
  • Call recordings
  • Records of meetings and decisions
  • Identification documents

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Records of consent, where appropriate

We collect or use the following information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Call recordings
  • Customer or client accounts and records
  • Financial transaction information
  • Correspondence

3. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights, which are summarised below.

Your data protection rights:

  • Right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Right to erasure — You have the right to ask us to delete your personal information.
  • Right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
  • Right to object to processing — You have the right to object to the processing of your personal data.
  • Right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the details above.

4. Our lawful bases for using your data

We rely on the following lawful bases when collecting or using personal information across all of the purposes set out in section 2 above:

  • Consent — We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract — We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation — We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests — We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests include commercial and property performance reasons.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details above.

5. Where we get personal information from

  • Directly from you
  • Publicly available sources
  • Market research organisations
  • Providers of marketing lists and other personal information

6. How long we keep information

We retain customer and supplier data for up to two years after the termination of contract (partnership agreement).

7. Who we share information with

We may share personal information with the following others:

  • Professional consultants
  • Suppliers and service providers
  • Other relevant third parties
  • Technological service providers and those firms that provide technology as part of our service offering

8. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

If you have a question about this privacy notice, please contact team@hostuplift.com.